Customer Support

Customer Assistance
Booking Confirmation & Communication
  • Upon submission of your booking request, you will receive a confirmation email immediately.
  • The confirmation email will contain all relevant details as to where, when etc. 
  • The confirmation email also contains details on payment status and instructions on how to proceed with online payment if you chose to book via email (Only available to registered members. ie not guest bookings)
  • If there is any need to contact you regarding your booking, we will do so via email &/or telephone.
Account Creation and Use
  • By creating an account, you agree to our Privacy Statement and Terms & Conditions.
  • We will not use personal information for any other reason than to contact you with regards to your bike tour and will not pass on any information to third parties.
  • You can use your account to view your booking, make any changes necessary, cancel and request refunds, make payments and download receipts/invoices.
  • Creating an account is useful for being able to keep track of your booking whilst you travel and view it online.
Customer Assistance – Before & After Booking
  • If you are thinking about booking a tour and need to asnwer a few questions, feel free to contact us.
  • We endeavor to respond to emails within one working day and are available 24 hours/day
  • To contact us with regards to an already made booking, please click here to open a chat via Whatsapp.
  • Otherwise please email us at Help@RideRoma.It
Frequently Asked Questions

What happens if we cant attend

If you are unable to attend, even at the last minute and let us know before the tour is due to start, we will issue a full refund or reschedule your tour.

What happens If I feel sick

You will not be expected to continue. If it happens that during the tour you start to feel sick or are unable to continue, a company employee will accompany you back to the start or other location.

Can I take photos during the tour

It is not a good idea to cycle with one hand whilst taking photos. There will be dedicated time at the stops to take photos, off from the bike.

Will we stop en-route

You can expect to get off the bicycle regularly for water, taking photos, entering the sites and to walk around.

Is it safe

Sticking to traffic free areas and pedestrianized areas allows us to cycle through the city without having to cycle in heavy traffic. Although there will be times when we cycle on side roads where there is traffic, these are never busy. We provide helmets and safety equipment such as high viz vests.

What about kids

Children able to cycle unaided can ride their own bicycle under the supervision of their carers, otherwise we provide equipment for them to be able to cycle attached to an adult bike.