Terms & Conditions

Confirmation of booking

  1. Customers having reserved their tour via our website will be emailed a booking reservation containing tour details.
  2. This will be emailed to them as soon as the booking has been processed or immediately in the event of online payment.

Cancellations

  1. We are unable to run a tour with less than 2 confirmed participants.
  2. If for any reason the tour is cancelled we will email customers to let them know.
  3. We reserve the right to vary the times of departure if necessary, reschedule or even cancel if absolutely unavoidable due to adverse weather or unforeseen circumstances.

Refunds

  1. We require 24 hours notice prior to tour departure for any tour payment to be refunded in full.
  2. We are unable to offer refunds for payments after 60 days.
  3. To reschedule a tour, we need at least 12 hours notice before tour departure.

Late Arrivals

  1. All customers are required to be at the meeting point at least 15 minutes before tour is due to start time.
  2. We will make every effort to wait for you in the event that you are running late.
  3. It is appreciated if you would call to let us know you’re running late.

Liability

  1. To participate on one of our bike tours, you will need to sign the Liability Waiver

Personal Belongings

  1. We provide bike bags fro carrying small objects.
  2. You can store any extra luggage on site.
  3. We suggest bringing a bottle of water as there are plenty of public drinking fountains along the way.

Children & Infants

  1. Anyone under the age of 16 is eligible for our child rate but needs to be accompanied by an adult.
  2. We provide third wheels/tag along plus child seats for children under the age of 8 or who are unable to cycle their own bike safely.
  3. Infants and Babies can join our tours free of charge with a baby seat attached to an adults bike.

Special Offers & Discounts

  1. When using a credit coupon or discount code, the offer needs to be redeemed at the time of booking & payment needs to completed within 24 hours. No refunds can be issued for any tours not completed when benefiting from a reduced rate.